Privacy Policy

Effective Date: 08/26/2025

At It’s Vivace, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and communications. By using our website or engaging with our services, you consent to the practices described below.

1. Information We Collect

We collect personal information to provide you with the best possible service. This includes:

  • Contact Information: Name, email address, phone number, and physical address.
  • Payment Information: For processing payments securely.
  • Usage Information: Data on how you use our website (e.g., pages visited, time spent).
  • Health Information: For clients eligible for free services under Sunshine Health or CMS, we may collect limited health-related data to verify eligibility.
  • Mobile Opt-In Data: When you opt-in to receive text messages or mobile communications from us, we collect your mobile phone number, carrier information, and communication preferences. Message frequency varies based on your interactions and preferences, but you may receive up to 2 messages per week for recurring programs. Message and data rates may apply.

2. How We Use Your Information

We use your information to:

  • Provide and personalize our services.
  • Process payments and manage billing.
  • Respond to your inquiries and support requests.
  • Send updates about our services, programs, and special offers.
  • Comply with legal and regulatory obligations.
  • Mobile opt-in information won’t be shared with third parties for marketing purposes

3. How We Protect Your Information

We implement strict security measures to safeguard your personal information, including:

  • Secure data storage systems.
  • Encrypted payment processing.
  • Limited access to sensitive information.

However, no online platform can guarantee 100% security. We encourage you to take steps to protect your personal information as well.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or share your personal information with third parties, except:

  • When required by law or government authorities.
  • With trusted partners who assist us in delivering our services (e.g., payment processors), under strict confidentiality agreements.
  • Mobile Opt-In Data Protection: We will NEVER sell, rent, or share your mobile opt-in data (including phone numbers, carrier information, and communication preferences) with any third parties for any marketing purposes. Your mobile opt-in data is used exclusively by It’s Vivace to send you the text messages you have explicitly requested. The only exceptions are: (a) when required by law or government authorities; or (b) with our SMS platform service provider solely for the technical delivery of your requested messages, under strict confidentiality agreements. No other third-party sharing of mobile opt-in data will occur under any circumstances.

5. Your Rights

You have the right to:

  • Access the information we hold about you.
  • Request corrections to inaccuracies in your data.
  • Request deletion of your personal information, subject to legal requirements.
  • Opt-out of marketing communications at any time.
  • Opt-out of marketing communications at any time. For SMS/text message programs, message frequency varies (typically 2 messages per week for recurring programs). Message and data rates may apply. You may opt-out by:
    *Replying STOP to any SMS/text message you receive from us
    *Clicking the “unsubscribe” link in any marketing email
    *Calling us at (786) 674-0697
    *Emailing us at info@itsvivace.com with your opt-out request

After opting out, you will receive a confirmation message and will no longer receive marketing communications, though you may still receive transactional or service-related messages necessary for your account.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and tailor content. You can manage your cookie preferences through your browser settings.

7. Links to Other Websites

Our website may include links to external sites. It’s Vivace is not responsible for the privacy practices or content of these third-party sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

It’s Vivace
📧 Email: info@itsvivace.com
📞 Phone: (786) 674-0697

Your trust is important to us, and we’re committed to protecting your privacy every step of the way.